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Questions

Frequently asked questions

Everything you're wondering about coverage, cost, technology, and getting started.

Does Medicare cover this?

Yes. Outpatient mental health therapy is covered under Medicare Part B, and by many Medicare Advantage plans. With a Medigap supplement, most people pay little or nothing out of pocket. We verify your specific coverage before your first visit.

What will it cost, and how does payment work?

If you have Medigap or Medicaid, those plans typically cover the coinsurance, so there's no added out-of-pocket cost. With traditional Medicare alone, there's a small coinsurance, about $18 per session, plus a once-a-year deductible. We verify your coverage and explain any cost before your first visit, so there are no surprises.

Does the older adult need a computer or smartphone?

No. Sessions can be done by video on any phone, tablet, or computer, and if that's not comfortable, we offer audio-only sessions by regular phone call. Our Care Navigators help set everything up and call to make sure it works.

What kinds of things do you help with?

Grief and loss, depression, anxiety, loneliness, caregiver stress, sleep problems, memory-related worries, and adjusting to illness or big life changes. Our therapists specialize in the experiences that come with later life.

How do we get started?

Call (515) 207-2602 or request a callback. Tell us a little about yourself or someone you love, and we'll check coverage and match a therapist. It usually takes one short conversation.

What if an older adult is reluctant to get help?

Often we can still help. Some older adults are hesitant at first, and our clinicians are experienced at engaging reluctant patients with patience and respect. If you're not sure how to raise it with them, our guide on helping a loved one consider therapy is a good place to start.

Where are you available?

We're launching across the Midwest and expanding. Reach out and we'll confirm availability in your area right away.

Is it private?

Completely. Sessions are confidential and HIPAA-protected. Family members or other care partners are only included with the older adult's permission.