Comfortable with video calls, or would rather just answer the phone? Either way, telehealth is simple, and we give hands-on help so the technology never gets in the way.
Many older adults are perfectly comfortable with smartphones, computers, and video calls, and if that’s you, telehealth will feel familiar from the very first session. And if it’s newer to you, that’s completely fine: we walk you through every step, so the technology never gets in the way of your care.
Wherever you’re starting from, here’s how it really works, and why we usually encourage video when it’s an option for you.
When you can, we encourage video. Seeing each other’s faces helps you and your therapist build a real, trusting relationship, and so much of how we understand one another comes through expression and tone. It’s more straightforward than it sounds: we send you a link, and at your appointment time you tap it once. We test it with you ahead of your first session so you know exactly what to expect, and a family member is welcome to help you set it up the first time if you’d like.
If video isn’t practical, or you’d simply rather not be on camera, you can have your sessions by telephone. It’s the same licensed therapist and the same real care, and Medicare covers it. Many people begin by phone and move to video once they feel at ease, and you can switch anytime.
You won’t be thrown in the deep end. Before your first real session, we’ll do a relaxed practice run, and there’s always a real person you can call if something doesn’t look right. We go at your speed, with no rushing and no jargon.
When you’re ready, we handle the details, checking your Medicare coverage and setting up the technology, so you can focus on the part that matters: talking to someone who can help. You can get started here.
No. Many people do telehealth therapy entirely by phone — no computer, internet, or camera required. If you’d prefer video, you’ll need a smartphone, tablet, or computer with a camera and internet, and we help you set it up and test it first.
It’s not a problem. If a video connection freezes or drops, we simply switch to a phone call and continue. There’s always a real person you can reach for help, so a technical hiccup never means missing your session.
Yes, and many people find that helpful for the first session. A family member can help you tap the link or get the camera working once, and after that it’s usually easy to do on your own. We’re also here to walk you through it.
No. We set everything up for you, offer a practice run beforehand, and stay available whenever you need help. When it’s an option we encourage video, since seeing each other helps you and your therapist connect, and most people who felt unsure at first are surprised how quickly it becomes routine.
Both work and both are covered. Why video can help you and your therapist connect, how phone compares, and how to choose what feels comfortable.
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