You don't need to be good with computers to get therapy from home. How telehealth really works, and the help we give so the technology never gets in the way.
If “telehealth” sounds complicated, take a breath — it isn’t, and you don’t have to be good with computers to use it. For many people, it’s as simple as answering the phone. And whatever you use, we walk you through the setup so the technology never gets in your way.
Plenty of the older adults we work with felt unsure about the tech at first — and were surprised how quickly it became second nature. Here’s how it really works.
You don’t need a computer, the internet, or a camera. At your appointment time, it’s just a phone call with your therapist — you answer, and you talk. If technology worries you, this is all telehealth has to be.
Video is easy too. We send you a link, and when it’s time you tap it once — that’s it. We test it with you ahead of your first session so you know exactly what to expect, and a family member can help you set it up the first time if you’d like.
You won’t be thrown in the deep end. Before your first real session, we’ll do a relaxed practice run, and there’s always a real person you can call if something doesn’t look right. We go at your speed — no rushing, no jargon.
When you’re ready, we handle the details — checking your Medicare coverage and setting up the technology — so you can focus on the part that matters: talking to someone who can help. You can get started here.
No. Many people do telehealth therapy entirely by phone — no computer, internet, or camera required. If you’d prefer video, you’ll need a smartphone, tablet, or computer with a camera and internet, and we help you set it up and test it first.
It’s not a problem. If a video connection freezes or drops, we simply switch to a phone call and continue. There’s always a real person you can reach for help, so a technical hiccup never means missing your session.
Yes, and many people find that helpful for the first session. A family member can help you tap the link or get the camera working once, and after that it’s usually easy to do on your own. We’re also here to walk you through it.
Not at all — for many people it’s as simple as answering the phone. We set everything up for you, offer a practice run beforehand, and provide help whenever you need it. Most people who felt unsure at first are surprised how quickly it becomes routine.
Both work, and both are covered. How phone and video therapy compare, what each is like, and how to pick the one that feels most comfortable.
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